PRIVACY POLICY

Effective Date: 2025.06.23.

1. Introduction

Nautilus Mobile Pvt. Ltd. (“we”, “Company” or “us”) keep and process information about you (“you”, “user”, or “player”) and other players who reside in the territory of India. We comply with all applicable laws related to personal information and strive to protect the rights of individual players by adopting this Privacy Policy (“Policy”) in accordance with relevant laws and regulations. This Policy describes how we collect and use personal information about you during and after your relationship with us.

2. Scope

We provide various game services, including Real Cricket 24(the “Game” or “App”), the official site (“Site(s)”) and service related to the Game (“Service(s)”) to players. This Policy applies only to personal information submitted and collected through the Services. By installing, using, registering to, or otherwise accessing the Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not install, use, register to or otherwise access the Services. We reserve the right to modify this Policy at reasonable times, so please review it frequently. Your continued use of the Services will signify your acceptance to the changes to this Policy.

3. Information We Collect

We collect information about you and the Services that you use. Information may also be required to enter a contract with you or to perform a contract with you (such as providing the Service at your request), and failure to provide any information may result in our inability to provide the requested services or products. The information we collect falls into three distinct categories:

1) information collected directly from you; 2) information collected automatically, and 3) information collected from third parties.

1) Information collected directly from you

You may provide us with the following information when playing our Game and/or using our Services. The information you provide to us may differ in some cases. For example, these may include:

The requested personal information may include, but is not limited to:

(i) your name, (ii) email address, (iii) telephone number, (iv) photo or other images, (v) credit card information, and (vi) location.

When you participate in social features (such as game chat), please note that the information that you disclose becomes public information and we may store and access it.

For some activities, we may ask you to set character information which is considered non-personal information.

2) Information collected automatically

We automatically collect certain information when you play our Games and/or use our Services. The type of information that we automatically collect may vary, but generally includes:

(i) device properties, including, but not limited to IP address or other persistent or non-persistent device identifier (“Device ID”); (ii) device software platform and firmware; (iii) mobile phone carrier; (iv) game progress, time used playing, score and achievements; (v) other non-personal information as reasonably required by us to enhance our Services.

3) Information collected from third parties

When you access our Games and/or Services using a third-party platform (such as Google, Apple). We collect certain information from your profile/account on the third-party platform’s as permitted by the terms of the third-party platform and your privacy settings thereon.

4. Cookie Policy

We use cookies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. Approved third parties may also set cookies and related technologies when you use our site or games.

You can check our detailed Cookie Policy here.

5. How We Use Your Information

We use the collected information for a variety of purposes, primarily, to provide the Game and the Service to players like you and to improve the quality of the Game Service. These include:

Operating the Game Service,
Providing advertising information and other information on marketing and promotional events and surveys,
Providing opportunities to participate on the events or surveys relating to the Service,
Solving technical problems and improving the quality of the Service,
Technical protection against usage of unauthorized programs,
Preventing inappropriate gameplay that could harm other players,
Analyzing usage data and service statics,
Searching player statistics and provision of leaderboard,
Operating E-sports events and providing opportunities to participate in tournament(s), and
Providing customer service by collecting and responding to inquiries.

In most cases, processing your personal information is:

necessary to fulfil a contract with you or take steps to enter a contract at your request: In most cases, the reason we process your information is to fulfil the contract that you have with us. For instance, as you go about using our Service, we use your information to maintain your account and your profile and to provide the Service and customer support to you.

in our legitimate interests, which are not overridden by your interests and fundamental rights: We may use your information where we have legitimate interests to do so. For example, we may analyze players’ behaviors in our Game and/or Services to continuously improve our Service. Also, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.

necessary for us to comply with a relevant legal obligation: For example, we may process your personal information to comply with applicable accounting rules which require keeping accounting records and making mandatory disclosures to law enforcement.

consented to by you: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal by contacting us at the address provided in this Policy.

6. Sharing Your Information with Third Parties

We give permission to contracted third parties, including service providers which process personal information on behalf of us, to provide customer support and to manage our community. We share your information only in the ways that are described in this Policy. We will share your personal information outside of us when we have your consent. Here are examples of our third parties include:

Cloud computing service providers to provide cloud storage services
Third-party payment service providers (including but not limited to App Store, Google Play) to assist with payment for transactions or providing withdrawing service for sellers
Third-party mobile advertising applications to serve and display in-game advertisements
Marketing platforms and providers of analytics services relating to players’ behavior, to tailor the Service and to conduct marketing activities
E-sports events providers/tournament operators to hold and operate the E-sports events

We do not sell or rent your personal information to third parties for marketing purposes without your consent. We may share your personal information you provide with our subsidiaries and related companies. We may share personal information with business partners that assist us in providing you services. We are committed to giving you the choice whether. We use your information for marketing purposes or shares information with business partners.

We may also share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request.

7. International Data Transfers

Your personal information will be stored and processed on our secure servers located in India. The access to your personal information is limited to our employees, agents and contracted third-party, who are bound by strict confidentiality agreements and have access only on a business need to know basis. No one can access your personal information without our approval. However, we may electronically transfer your data, secured through multiple layers of security, communicated using leading encrypted technologies, to contracted third-party service providers, who may be in different country or region, to operate the game service and/or to meet any legal requirements. The legal basis for such processing is compliance with a legal obligation to which we are subject to or are legitimate interests, such as exercise or defense of legal claims. In the event of transfer to another country or region, we will take steps to ensure that your information receives the same level of protection as if, it had remained in India.

8. Retaining and Deleting Personal Information

In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our statutory legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player. You have the right to request your personal information. You can delete your personal information via in-game “Main menu” > “Profile” > “Click on Delete account” > “accept(pop-up)” > “Account deleted” or visit our support page to request your rights.

9. Children’s Personal Information

We do not knowingly collect personal information from children under the age of 18 through the Services. In addition, if a user identifies himself or herself as a child under the age of 18 within the Services or in connection with any Content or Software, we will not collect, store or use any personal information of such user. Further, if we receive personal information that we discover was provided by a child under the age of 18, we will promptly delete such personal information in a secure manner.

10. Links and Third-Party Services

If you click on a link to a third-party website, including, without limitation, an advertisement, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we do not have responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to the Site, you should consult that site’s privacy policy before providing any personal information.

11. Security of Your Information

We have put in place appropriate security measures to prevent your personal information from being accidentally leaked, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, etc. who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place safety procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

12. Your Privacy Rights

Subject to limitations in applicable law, you may be entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. Please note that some information may be exempt from such requests based on applicable law and your exercise of such rights may prevent you from continuing to access or use the Game Service. To make a request concerning your rights or if you have any other question, please contact us to the address specified in the “Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

13. Amendments

We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Site. We will provide notice on our Site or by other appropriate means to you if these changes are material and where required by applicable law. You will be deemed to have accepted such amendments by continuing to use the Service, so please review it frequently. You can see when this Policy was last updated by checking the “effective date” displayed at the top of this Policy.

14. Contact Us

If you have any questions about this Policy, or your dealings with this Site or App, please contact us by using one of the following communication channels.

Grievance Officer Information

Name: Arvind Gaud

Contact: support@nautilusmobile.com

Contact Number:  +91 8956085187

PRIVACY POLICY

support@nautilusmobile.com | WhatsApp: +91 8956085187